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Banquet Manager


We are seeking a personable, enthusiastic, and customer focused individual to join our Events Management team!  The Banquet Manager will ensure our guest’s satisfaction is met by overseeing the entire event process from set up to tear down.  As a member of our team of champions, you will gain meaningful work experience in a welcoming and exciting environment where we lead by example and work together to achieve results.   


  • Work alongside the Sales & Event Coordinator to determine banquet event requirements.
  • Oversee the Banquet Décor, Dress and Set-Up team to ensure set up of tables and décor are complete as per event requirements.
  • Identify staffing needs, recruit and train new team members as needed.
  • Create weekly schedules for banquet service and set-up team members.
  • Maintain the bar inventory.
  • Participate in regular meetings to discuss current operations and upcoming events.
  • Maître D and serve events as required, ensuring all guest requests are met and timelines are followed.
  • Supervise all staff during events including leading by example and demonstrating superior customer service skills.
  • Create a memorable guest experience including menu execution and food quality, overall experience, and ensuring guest feedback is received.
  • Rectify any guest issues as required.


  • Post-secondary education in a related field is considered an asset.
  • Excellent leadership, communication and organizational skills.
  • 1-2 years supervisory experience in the hospitality / tourism industry is required.
  • Previous experience in banquet service is required, Maître D experience or Banquet. Management experience preferred.
  • Adaptable and a team player.
  • Ability to build rapport quickly with guests.
  • Able to work on a variable schedule including mornings, nights, and weekends.


  • Group RRSP and Benefits.
  • Company socials and management retreats.
  • Flexible work schedule.
  • Performance based incentive plan.
  • Work alongside a fun and dynamic team!

The Best Western Premier C Hotel by Carmen’s is a chic and modern Hotel and event venue offering luxurious amenities and all the comforts of home.

Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 35 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, Dundas Valley Golf & Curling Club and the Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

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