Front Reception - Carmen's Group

 Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences for our clients and guests. As a member of our team of champions, you will gain meaningful work experience in a welcoming and exciting environment where we lead by example and work together to deliver extraordinary memories.

If you have the desire to work as a professional Front Receptionist in an upscale and romantic environment and are looking to join a team of champions, we want to meet you!

We currently have a part-time opportunity available for team members with daytime availability both mid-week and on weekends. This is a great opportunity for someone who is looking to expand their skills in the hospitality industry.  

OUR AWARDS:

• Great Place to Work Certified – 2022, 2023, 2024
• Most Trusted Executive Teams – 2023
• Best Places to Work in Hospitality & Retail – 2023
• Best Places to Work in Canada – 2024
• Best Workplaces for Women – 2024
• Best Workplaces for Mental Wellness – 2024

THE FRONT RECEPTIONIST HAS THE OPPORTUNITY TO:

• Respond to telephone, email and in person inquires in a timely, friendly and efficient manner including confirmation of event details and concerns
• Greet clients and visitors upon arrival and direct them to the appropriate area/person in a polite and professional manner; offer beverages when necessary
• Responsible for reporting on needed office supplies and maintaining inventory, purchase orders and vendor relationships
• Present a positive and professional image of the organization to all guests, visitors, vendors and other interactions
• Maintain the foyer and reception area in an organized and clean fashion
• Collect and distribute company mail
• Receive and record incoming payments from clients
• Organize, maintain and coordinate records and files in their proper locations and audit files to ensure appropriate documentation and information is up to date
• Respond to inquiries that come in via telephone, email and website etc. and direct the client the appropriate team member in a timely and accurate manner
• Track and/or update customer information, questions and conversations utilizing the event software (Event Temple) as the database
• Assist with booking sales appointments for the sales team; reach out to clients and confirm appointments
• Assist with Catering inquiries and coordination as required
• Ensure the décor centre is organized and prepped for appointments at all times
• Set up client’s personal items for their event as required
• Other duties as assigned

POSITION REQUIREMENTS:

• Diploma in office administration or equivalent work experience an asset
• Intermediate level experience working with Microsoft Suite (Microsoft Word, Excel, Power Point) is required.
• Experience working with Event Temple an asset
• 1-2 years previous customer service experience required
• Excellent oral communication skills required
• Positive interpersonal skills with an emphasis on leadership
• Excellent organizational and planning skills with a strong attention to detail
• Ability to work well under pressure
• Ability to work cohesively with fellow colleagues as part of a team
• Experience handling payments an asset
• Flexible availability to work 9am-5pm both mid-week and on weekends required

WHAT CAN WE OFFER?

• Great Place to Work Certified
• Competitive wage package
• Pay on demand
• Flexible work schedule
• Day shifts 
• Wellbeing programs
• Participation in staff events
• Worldwide hotel discounts
• Restaurant discounts
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community 

Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, and The Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.