Greeter - Hamilton Convention Centre

 The Hamilton Convention Centre by Carmens is one of Canada’s first full service,
privatized convention and event facilities located in the heart of downtown Hamilton. 
It is the largest event venue in the City of Hamilton capable of producing exceptional
events. The Hamilton Convention Centre is part of Carmens Group; an entertainment and
hospitality company committed to creating extraordinary experiences to our clients and
guests
We are seeking confident, enthusiastic, and customer service focused individuals to join our team!

Job Types: part-time, permanent, flexible scheduling

OUR AWARDS:

• Great Place to Work Certified – 2022, 2023
• Most Trusted Executive Teams – 2023
• Best Places to Work in Hospitality & Retail – 2023
• Best Places to Work in Canada – 2024
• Best Workplaces for Women – 2024

YOU WILL HAVE THE OPPORTUNITY TO:

• Greet and welcome guests, clients and employees with a warm and professional attitude 
• Assist visitors with general information about the convention, facilities, and schedules.
• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
• Direct guests to their designated areas and provide assistance with event navigation
• Help maintain a clean and organized entrance and lobby area
• Answer any questions regarding the events or general services
• Collaborate and work alongside operations team
• Receive and distribute various forms of correspondence.
• Ensure the safety of all guests, clients and team members
• Work with third party security providers when needed to address any security concerns and resolve issues promptly
• Maintain records of all activities and incidents at the Hamilton Convention Centre
• Monitor entrances to ensure the safety and security of the facility
• Exercise good judgement and demonstrate leadership abilities
• Ensure regular safety and emergency inspections are complete
• Drive positive change in the organization
• Other duties as assigned

GREETER POSITION REQUIREMENTS:

• Customer Service mindset
• Excellent interpersonal skills
• Positive, outgoing and friendly team player
• Exceptional problem-solving abilities
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to work well under pressure in a fast-paced environment
• Security Guard License 
• First Aid Certification considered an asset
• Flexible availability including days, evenings and weekends 
• Knowledge of emergency and evacuation procedures

WHAT CAN WE OFFER?

• Great Place to Work Certified 
• Positive and safe workspace with high emphasis on inclusivity   
• Competitive wage package 
• Pay on demand
• Flexible work schedule
• Worldwide hotel discounts
• Restaurant discounts
• Group benefits
• Group RRSP 
• Opportunity to learn and apprentice under a Red Seal Journeyman cook
• Staff recognition
• Wellbeing programs
• Participation in staff events
• Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one-of-a-kind experiences at each of our venues including Carmens Banquet Centre, The C Hotel by Carmens, The Lakeview by Carmens, The Hamilton Convention Centre by Carmens, fig&lemon, Mama Yolanda’s, and The Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.