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IT Manager


Are you passionate about technology?  Do you want to be a part of a growing company looking to take its Information Technology department to the next level?

We are seeking somebody who is creative, personable and passionate to join our leadership team as our IT Manager! As a member of our team of champions, you will gain meaningful work experience in a welcoming and exciting environment where we lead by example and work together to deliver extraordinary experiences.


The IT Manager is responsible for the effective operation of information technology  services and support across the organization. This individual oversees IT project management, resource management, supervision of IT team members, as well as communication with the executive team, business unit leaders, and end users. The IT Manager is also responsible for IT strategic and tactical planning, as well as identifying, selecting, and deploying the appropriate technology resources that will support corporate goals and objectives.


  • Plan, develop, and manage all IT services, programs, and support throughout the organization
  • Oversee the implementation, deployment and operation of information systems and technology solutions for business needs
  • Assist the direction and facilitation of IT strategic and tactical planning
  • Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity
  • Oversee project management for IT-related undertakings
  • Stay informed on new or emerging trends and technologies that provide clear benefits to the organization, business partners, and/or customers.
  • Plan and provide end-user training
  • Act as advocate for IT department and its initiatives


  • Post-Secondary Degree or Diploma in computer science of IT program
  • 5 years of experience, preferrably in a supervisory role
  • Advanced knowledge of Office 365
  • Advanced overall knowledge of networking, operating system, and server architectures
  • Good overall knowledge of programming concepts, software development cycles, and associated tools and platforms
  • Proficiency with VPN networks, firewalls, encryption, and other aspects of network security technologies
  • Highly effective project management skills
  • Sound leadership, staff management, and team building skills
  • High degree of resourcefulness, flexibility, and adaptability
  • Strong written and verbal communication skills
  • Must have access to a vehicle to travel within Hamilton

Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 35 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s and the Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.

Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

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